AI-powered replies on WhatsApp, 24/7
Your customers are already on WhatsApp. This workflow sets up an AI assistant that handles common inquiries — business hours, pricing, service descriptions, order status — and escalates anything complex to you via a notification. It uses the WhatsApp Business API via Twilio to receive and send messages, and Claude API to generate contextual responses from your business knowledge base. You define the personality, the boundaries, and the escalation rules.
Target audience: Local businesses, restaurants, salons, clinics, and service providers using WhatsApp for customer communication
Claude Code creates a Node.js project with Twilio WhatsApp SDK and Claude API
via Claude Code
You provide your business details: services, hours, pricing, FAQs
via Claude Code
Claude builds a webhook server that receives incoming WhatsApp messages
via Claude Code
Each message is sent to Claude API with your business knowledge as context
via Claude API
The bot replies on WhatsApp with accurate, on-brand responses
via WhatsApp Business API
Complex or off-topic queries trigger an escalation alert to your phone or email
via Gmail
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Open Claude Code in your terminal
Run claude in your project directory
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Claude builds the entire project for you
It will scaffold files, install dependencies, and wire up the full workflow
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This workflow is available on the Pro plan. Upgrade to access all workflows, AI scans, and more.
Customers message on WhatsApp at all hours but you can't reply 24/7
AI assistant handles common queries instantly, escalates the rest to you
Never miss a customer message — response times drop from hours to seconds
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This workflow is available on the Pro plan. Upgrade to access all workflows, AI scans, and more.
Responds to WhatsApp messages instantly, even outside business hours
Trained on your services, pricing, hours, and FAQs for accurate answers
Detects complex queries, complaints, or booking requests and alerts you
Remembers context within a conversation so customers don't repeat themselves
Replies in the language the customer writes in
Unlock with Automate Pro
This workflow is available on the Pro plan. Upgrade to access all workflows, AI scans, and more.
Unlock with Automate Pro
This workflow is available on the Pro plan. Upgrade to access all workflows, AI scans, and more.
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